Mike Rosoft

Dynamics 365 Contact Center – Enable Intent group and agent group-based metrics and dimensions [MC1172377]

Message ID: MC1172377 (Updated) Update: Release of this feature has been updated. We are announcing the ability to enable intent group and agent group-based metrics and dimensions for real time analytics for record routing in Dynamics 365 Contact Center. This…

Modern Workspace Pro 23 October 2025New feature, Stay informed, Updated messageNo Comments

Amazon Web Services

Amazon EC2 I8g instances now available in additional AWS regions

AWS is announcing the general availability of Amazon EC2 Storage Optimized I8g instances in Europe (London), Asia Pacific (Singapore), and Asia Pacific (Tokyo) regions. I8g instances offer the best performance in Amazon EC2 for storage-intensive workloads. I8g instances are powered…

Modern Workspace Pro 23 October 2025No Comments

Amazon Web Services

Amazon Connect now supports threaded views and includes conversation history in agent replies

Amazon Connect now includes the conversation history in agent replies and introduces threaded views of email exchanges, making it easier for both agents and customers to maintain context and continuity across interactions. This enhancement provides a more natural and familiar…

Modern Workspace Pro 23 October 2025No Comments

Microsoft 365 apps

Microsoft Outlook: Enhanced search experience with Copilot in Classic Outlook [MC1176366]

Message ID: MC1176366 (Updated) We’re introducing a new Copilot experience in Classic Outlook to help users get more value from their search results. After executing a search, users will see an entry point to the Copilot side pane, where they…

Modern Workspace Pro 23 October 2025Admin impact, New feature, Plan for change, User impactNo Comments

Amazon Web Services

AWS Secret-West Region is now available

Amazon Web Services (AWS) is excited to announce the launch of our second Secret Region - AWS Secret-West. With this launch, AWS now offers two regions capable of operating mission-critical workloads at the Secret U.S. security classification level. AWS Secret-West…

Modern Workspace Pro 23 October 2025No Comments

Cloudflare WAF

WAF – WAF Release – 2025-10-23 – Emergency

This week highlights enhancements to detection signatures improving coverage for vulnerabilities in Adobe Commerce and Magento Open Source, linked to CVE-2025-54236. Key Findings This vulnerability allows unauthenticated attackers to take over customer accounts through the Commerce REST API and, in…

Modern Workspace Pro 23 October 2025No Comments

Mike on Anthropic Claude Sonnet is now available in Microsoft 365 Copilot [MC1247880]17 April 2026
Really interesting update. It feels like the bigger story here is not just that another model has been added, but…
Mike on Copilot entry point changes in Excel [MC1282571]17 April 2026
This is a helpful breakdown of what looks like a small UX change on the surface but has very real…
AI Logo Generator on GCP Release Notes: February 14, 202617 February 2026
It’s exciting to see Google SecOps SIEM and SOAR updates rolling out globally. I’m curious if there are any significant…
AI Music Generator on GCP Release Notes: February 13, 202615 February 2026
Security bulletins like the one for CVE-2025-13292 are always a bit concerning, but it’s reassuring to know Google is actively…
Nano Banana AI on GCP Release Notes: February 12, 202614 February 2026
This migration tool seems like a great step for those looking to modernize their infrastructure. Being able to move App…