Mike Rosoft

Dynamics 365 Contact Center – Broaden region coverage of voice channel [MC1162754]

Message ID: MC1162754 We are announcing the ability to use the voice channel in the United Arab Emirates (UAE) and Government Community Cloud Moderate (GCC-M) regions in Dynamics 365 Contact Center. This feature will reach general availability on October 31,…

Modern Workspace Pro 30 September 2025New feature, Stay informedNo Comments

Dynamics 365 Apps

Dynamics 365 Customer Service – Insert Copilot prompts in email templates [MC1162753]

Message ID: MC1162753 We are announcing the ability to insert Copilot prompts in email templates that will enable data to be auto populated when the email template is inserted in Dynamics 365 Customer Service. This feature will reach general availability…

Modern Workspace Pro 30 September 2025New feature, Stay informedNo Comments

Dynamics 365 Apps

Dynamics 365 Contact Center – Update knowledge base using Customer Knowledge Management Agent [MC1162751]

Message ID: MC1162751 We are announcing the ability to update your knowledge base using the Customer Knowledge Management Agents. This feature will reach general availability on October 31, 2025. How does this affect me? Customer Knowledge Management Agent lets you…

Modern Workspace Pro 30 September 2025New feature, Stay informedNo Comments

Dynamics 365 Apps

Dynamics 365 Contact Center – Boost service representative productivity with inbox enhancements [MC1162743]

Message ID: MC1162743 We are announcing the ability to customize fields in the card layout and the open behavior for conversation messaging channels to help customer service representatives increase productivity in Dynamics 365 Contact Center. This feature will reach general…

Modern Workspace Pro 30 September 2025New feature, Stay informedNo Comments

Microsoft Viva

(Updated) Copilot Dashboard: Updated meeting metrics for Intelligent Recap [MC1085574]

Message ID: MC1085574 (Updated) Updated September 30, 2025: We have updated the timeline. Thank you for your patience. Copilot Dashboard users can now view metrics that reflect both summarized and recapped meeting activity, offering a more complete view of Copilot’s impact…

Modern Workspace Pro 30 September 2025Admin impact, New feature, Stay informed, Updated message, User impactNo Comments

Google Cloud Platform

GCP Release Notes: September 29, 2025

AlloyDB for PostgreSQL Announcement The alloydb_scann extension version 0.1.3 is updated to include the following vector search improvements in (Preview): You can now automatically create ScaNN indexes that are optimized for search performance or for a balance between index build…

Modern Workspace Pro 30 September 2025No Comments

Mike on Anthropic Claude Sonnet is now available in Microsoft 365 Copilot [MC1247880]17 April 2026
Really interesting update. It feels like the bigger story here is not just that another model has been added, but…
Mike on Copilot entry point changes in Excel [MC1282571]17 April 2026
This is a helpful breakdown of what looks like a small UX change on the surface but has very real…
AI Logo Generator on GCP Release Notes: February 14, 202617 February 2026
It’s exciting to see Google SecOps SIEM and SOAR updates rolling out globally. I’m curious if there are any significant…
AI Music Generator on GCP Release Notes: February 13, 202615 February 2026
Security bulletins like the one for CVE-2025-13292 are always a bit concerning, but it’s reassuring to know Google is actively…
Nano Banana AI on GCP Release Notes: February 12, 202614 February 2026
This migration tool seems like a great step for those looking to modernize their infrastructure. Being able to move App…

MC1411431: Microsoft Purview Compliance Portal Adds Time-Limited Role Group Assignments for Admins

MC1411432: Viva Engage Gets Redesigned Post Creation Experience for Easier Publishing

MC1411434: Viva Engage Mobile Reduces Unnecessary Reply Notifications to Improve Relevance

MC1411144: Power Apps Adds CLI Commands to Discover and Create Connectors in Code Apps

MC1411121: Dynamics 365 Customer Insights Adds Audience Targeting Using Signals from Previous Campaigns

MC1411132: Power Automate Gets AI-Powered UI Automation Repair Agent for Desktop Flows

MC1411141: Dynamics 365 Contact Center Pauses Certification for Windows 365 Virtual PCs

MC1411146: Dynamics 365 Contact Center Adds Enhanced Customer-First Direct Callbacks

MC1411116: Dynamics 365 Customer Insights Adds Microsoft Fabric OneLake as a Data Source

MC1411150: Dynamics 365 Project Operations Adds Field Service Time to Task-Level Progress Tracking

Dynamics 365 Contact Center – Broaden region coverage of voice channel [MC1162754]

Dynamics 365 Customer Service – Insert Copilot prompts in email templates [MC1162753]

Dynamics 365 Contact Center – Update knowledge base using Customer Knowledge Management Agent [MC1162751]

Dynamics 365 Contact Center – Boost service representative productivity with inbox enhancements [MC1162743]

(Updated) Copilot Dashboard: Updated meeting metrics for Intelligent Recap [MC1085574]

GCP Release Notes: September 29, 2025

Modern Workspace Pro