![Dynamics 365 Contact Center – Use Desktop companion application [MC1087031]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-anniroenkae-2798881.bak_-1024x683.webp "Dynamics 365 Contact Center - Use Desktop companion application [MC1087031] 1")
Message ID: MC1087031
We are announcing the ability to use the Desktop companion application in Dynamics 365 Contact Center. This feature will reach general availability on July 1, 2025.
How does this affect me?
The Desktop companion application for Dynamics 365 Contact Center delivers enhanced reliability for voice conversations by maintaining call connections even when the browser app refreshes or crashes. By ensuring uninterrupted communication between customers and service representatives regardless of browser performance issues, organizations benefit from improved call completion rates, higher customer satisfaction, and increased agent productivity.
What action do I need to take?
This message is for awareness and no action is required.
If you would like more information on this feature, please visit: Use Desktop companion application.
Source: Microsoft
Latest Posts
- Microsoft Entra: Blocking new assignments to partner tier support roles [MC1409305]
- Microsoft Edge enforces screen capture restrictions for sensitivity-labeled PDFs in OneDrive and SharePoint [MC1409303]
- Microsoft Teams keyboard shortcut dialog now includes search functionality [MC1409308]
- Microsoft Teams: Facilitator proactively detects and resolves knowledge gaps in meetings [MC1409304]
![(Updated) SharePoint Add-In retirement in Microsoft 365 [MC693865]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-markusspiske-193350.bak_-150x150.webp "(Updated) SharePoint Add-In retirement in Microsoft 365 [MC693865] 7")