Amazon Connect forecasting, capacity planning, and scheduling is now available in AWS GovCloud (US-West). This feature helps you predict contact volumes, allocate agents efficiently, and ensure optimal agent scheduling to meet operational goals while minimizing overstaffing. Using machine learning, it anticipates contact volume and arrival rates, converts forecasts into staffing projections, and assigns daily shifts accordingly. By optimizing operations and helping meet service level goals, Amazon Connect forecasting, capacity planning, and scheduling helps businesses improve both agent productivity and customer satisfaction.
To learn more, please visit our documentation, our webpage, and pricing page. You can purchase Amazon Connect forecasting, capacity planning, and scheduling along with other Amazon Connect AI capabilities through simplified channel-based pricing (e.g. by voice, by chat, by messaging).
Categories: general:products/aws-govcloud-us,marketing:marchitecture/business-productivity,general:products/amazon-connect
Source: Amazon Web Services
Latest Posts
- SharePoint site analytics: OneNote usage included in site usage reports [MC1194626]
- Microsoft Excel: Enabling M365 subscribers to use Copilot Chat in locally stored modern workbooks [MC1194615]
- (Updated) Microsoft 365 Copilot: Steer your presentation length, tone, style, and images when creating with Copilot [MC1185911]
- (Updated) Changes to how users install Microsoft 365 apps from the Microsoft 365 Copilot app [MC1062453]
