Amazon Connect now provides the ability to execute logic such as routing priority changes within a flow while continuing to play audio to customers waiting in queue. For example, when a customer is in queue listening to music or instructions, you can now periodically check metrics to determine whether to transfer them to a different queue or conditionally offer a callback, without having the check itself cause any interruption to the music.
This enhancement to the Loop prompts block is available in all AWS regions where Amazon Connect is offered. To learn more about this feature, see the Amazon Connect Administrator Guide. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.
Categories: general:products/amazon-connect,general:products/aws-govcloud-us,marketing:marchitecture/customer-enablement
Source: Amazon Web Services
Latest Posts
- MC1521617: Microsoft OneDrive Moves Create or Upload Button to Right Side in Web Experience
- MC1521609: PowerPoint Copilot Adds Skill to Create Customer-Facing Sales Pitches
- MC1521616: Microsoft Graph Adds APIs for Copilot Cost Management
- MC1521606: PowerPoint Copilot Adds Skill to Create Project Kickoff Presentations
