Improved backup and restore experience for Microsoft Authenticator on iOS [MC1111780]

Message ID: MC1111780

Starting in September 2025, Microsoft Authenticator on iOS will offer a more seamless and secure backup and restore experience using iCloud and iCloud Keychain. This update eliminates the need for a Microsoft personal account to back up account names and third-party TOTP (Time-based One-Time Password) credentials, simplifying setup on new devices.

[When this will happen:]

General Availability (Worldwide): We will begin rolling out in September 2025 and expect to complete by early October 2025.

[How this will affect your organization:]

• Users with iCloud and iCloud Keychain enabled will automatically benefit from this enhanced backup experience.
• Account names for all accounts in the Authenticator app—including work or school accounts, Microsoft personal accounts, and non-Microsoft accounts (such as Amazon, Google)—will be securely backed up using iCloud and iCloud Keychain.
• The existing in-app backup feature that requires a Microsoft personal account will be removed.
• Only account names and third-party TOTP credentials will be backed up. No other credentials are included.
• Users can disable backup at any time via iCloud settings on their device.
• When setting up a new iOS device, users will see their account names automatically appear in the Authenticator app and can sign in to complete setup—without needing a Microsoft account. This experience requires iOS version 16.0 or later.

A new in-app banner notifies users about the upcoming changes to Microsoft Authenticator’s backup experience on iOS:

Settings message alerting users to upcoming backup changes:

Updated settings screen with backup option no longer shown:

[What you need to do to prepare:]

This rollout will happen automatically with no admin action required. You may want to notify your users about this change and update any relevant documentation as appropriate.

Learn more: Back up account credentials in Microsoft Authenticator

[Compliance considerations:]

• Does the change store new customer data? – No. 
• Does the change alter how existing customer data is processed, stored, or accessed? – Yes. Backup is now handled via Only iCloud and iCloud Keychain instead of iCloud and Microsoft account.
• Does the change modify how users can access, export, delete, or correct their personal data? – Yes. Users now manage backup data through iCloud settings without needing a Microsoft account.

Source: Microsoft

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