The Amazon Connect UI builder, used to create each step in a Step-by-Step Guide, now features an updated user interface to reduce the complexity to build structured workflows in Connect. The new user interface is designed to make the process of passing dynamic data onto guides and storing data entered in a guide by a user more initiative and consistent with Connect’s workflow orchestration. These improvements provide your managers with a streamlined user experience that enables them to create powerful and flexible experiences for agents and end customers. For example, managers can now define custom variables as dynamic references that can be edited for clarity or reusability and can be shared across multiple fields and components within each step in a guide.
In addition, the UI builder now contains a consistent look and feel with the rest of Amazon Connect by using Cloudscape Design System components. Amazon Connect UI builder is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Canada (Central), Africa (Cape Town), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Europe (Frankfurt), Europe (London), and the AWS GovCloud (US-West) Region.
Categories:
Source: Amazon Web Services
Latest Posts
- Dynamics 365 Project Operations – Enable project resources on general journal entries for modern projects [MC1390347]
- Dynamics 365 Project Operations – Post project invoice proposals using multithreaded batch tasks [MC1390348]
- Amazon Lightsail is now available in three additional AWS Regions
- Durable Objects, Workers – Filter Durable Objects metrics by object ID or name
![Power Platform – Assisted mapping for standard dataflows [MC1123586]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-chevanon-325044-150x150.webp "Power Platform – Assisted mapping for standard dataflows [MC1123586] 6")
