Amazon Connect Cases is now available in the Africa (Cape Town) AWS region. Amazon Connect Cases provides built-in case management capabilities that make it easy for your contact center agents to create, collaborate on, and quickly resolve customer issues that require multiple customer conversations and follow-up tasks.
With this launch, Amazon Connect Cases is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town) AWS regions. To learn more and get started, visit the Amazon Connect Cases webpage and documentation.
Categories:
Source: Amazon Web Services
Latest Posts
- Amazon CloudWatch pipelines adds GeoIP, RDS, and XML processors
- AWS Lambda MicroVMs is now available in 5 additional AWS regions
- AWS IAM now supports 20 managed policies per role by default
- Web Search in Amazon Bedrock AgentCore adds domain and published date filtering, expands to Europe and Asia Pacific
