Amazon Connect Cases now displays email content, including message body, images, and attachment details directly within the case activity feed, enabling case workers to understand email conversations more efficiently and resolve cases faster.
Amazon Connect Cases is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town) AWS regions. To learn more and get started, visit the Amazon Connect Cases webpage and documentation.
Categories:
Source: Amazon Web Services
Latest Posts
- GCP Release Notes: November 11, 2025
- New Dedicated Copilot Chat Button in Outlook for Android [MC1185099]
- Legacy SharePoint Online Content Delivery Network (CDN) domain to be retired—review configurations [MC1184996]
- Copilot can now automatically reschedule 1:1 meetings and personal events based on your preferences [MC1184999]
