We are announcing the ability to set a timer to wrap up conversations in seconds within Dynamics 365 Contact Center. This feature will reach general availability on August 30, 2025.
How does this affect me?
The wrap-up timer can now be configured in seconds—giving contact centers precise control over post-conversation workflows. The key benefits of this feature include:
- Tailoring wrap-up durations to business needs
- Improving agent efficiency and reducing idle time
- Supporting cost-effective capacity management
This message is for awareness and no action is required.
Source: Microsoft
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