Amazon Connect Cases now supports Contact Lens Rules that automatically update cases when created, streamlining case workflows and reducing manual tasks. For example, you can configure rules to auto-assign refund cases to the billing team, auto-close cases that don’t require follow-up, or automatically set priority based on case reason.
Amazon Connect Cases is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town) AWS regions. To learn more and get started, visit the Amazon Connect Cases webpage and documentation.
Categories:
Source: Amazon Web Services
Latest Posts
- Microsoft 365 Weekly Change Intelligence – 2 Critical & 20 High Impact Changes
- MC1474455: Microsoft Copilot App Adds In-App Browsing on Windows and Mac
- MC1474461: Microsoft 365 Admin Center Adds Granular Browser Access Controls for Copilot Cowork
- MC1474458: Microsoft Copilot Notebooks Adds Power BI Report References for Data-Driven Summaries and Briefs
