Amazon Connect Cases now supports Contact Lens Rules that automatically update cases when created, streamlining case workflows and reducing manual tasks. For example, you can configure rules to auto-assign refund cases to the billing team, auto-close cases that don’t require follow-up, or automatically set priority based on case reason.
Amazon Connect Cases is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town) AWS regions. To learn more and get started, visit the Amazon Connect Cases webpage and documentation.
Categories:
Source: Amazon Web Services
Latest Posts
- AWS Glue Data Quality makes ETL anomaly detection free and improves anomaly predictions
- MC1308855: Outlook Mobile and Mac Rename Collect Diagnostics to Get Diagnostics and Shift Logs to Microsoft 365 Service
- MC1448372: SharePoint Pages Reorders Command Bar Menu, Updates Labels, and Adds Page Status Indicators
- MC1387578: Microsoft Defender for Office 365 Adds Localization to Default Mark and Notify Email Templates
