Amazon Connect now supports recurring activities in agent schedules, making it easier for you to add repeating events in a few clicks. With this launch, you can now schedule activities such as daily stand-up at 8 a.m. or team meeting every Monday at 9 a.m. as a series that automatically gets added to agent schedules. You can schedule these as individual recurring series for each agent or a shared recurring series across multiple agents. This launch eliminates the need for manually creating each occurrence as a separate activity and ensures timely addition of activities to agent schedules, thus improving manager productivity and ensuring agent schedules are up to date.
This feature is available in all AWS Regions where Amazon Connect agent scheduling is available. To learn more about Amazon Connect agent scheduling, click here.
Categories: marketing:marchitecture/contact-center,marketing:marchitecture/business-productivity,general:products/amazon-connect
Source: Amazon Web Services
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