Amazon Connect now offers new generative text-to-speech voices enabling you to deliver natural, human-like, and expressive conversations with your customers. With this launch, you now have access to 20 different generative-enhanced voices across languages such as English, French, Spanish, German, and Italian. These voices can be used to deliver text-to-speech experiences like welcome messages, policy information, or even power your dynamic conversational AI experiences. These capabilities can be configured directly in the drag-and-drop flow designer using the “Set Voice” flow block or through public APIs.
These new capabilities are included in unlimited AI Amazon Connect pricing or available individually priced. To learn more, see the Amazon Connect Administrator Guide or Amazon Connect pricing page. These features are available in US East (N. Virginia), Europe (Frankfurt), and US West (Oregon). To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website or to learn more about unlimited AI in Amazon Connect read our blog post.
Categories: general:products/amazon-connect,marketing:marchitecture/contact-center
Source: Amazon Web Services
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