We are announcing streamlined menu navigation for out-of-box analytics in Dynamics 365 Contact Center. This feature reached general availability on August 26, 2025.
How does this affect me?
This feature provides a refreshed Analytics UI experience, designed to enhance clarity, usability, and efficiency. The redesigned sub-report menu offers a more intuitive and focused way to explore your data.
Key benefits of this feature include:
- Improved Clarity: Access the most relevant reports without unnecessary clutter.
- Streamlined Usability: Move between sub-reports to monitor agent performance, call volumes, and resolution times.
- Expanded Viewing Area: Maximized available screen space, allowing for a more focused and immersive reporting experience.
This message is for awareness and no action is required.
Source: Microsoft
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