Amazon Connect now offers expanded disconnect reasons to help you better understand why outbound calls failed to connect in your contact center. These enhanced reasons are based on standard telecom error codes that provide deeper call insights and enable faster troubleshooting, reducing the need to create support tickets to understand failure reasons. You’ll benefit from improved reporting capabilities with granular disconnection data and real-time visibility through Contact Trace Records, allowing you to monitor call disconnection patterns more effectively.
To learn more refer to our public documentation and best practice guide. This new feature is available in all AWS regions where Amazon Connect is available. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.
Categories: general:products/amazon-connect,marketing:marchitecture/contact-center,marketing:marchitecture/messaging
Source: Amazon Web Services
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