Amazon Q in Connect, a generative AI-powered assistant for customer service, now enables contact center administrators to select different Large Language Models (LLMs) directly through the Amazon Connect web UI, providing a seamless AI Agent configuration experience. This no-code approach allows administrators to choose between LLM model families when building AI Agents to optimize for different business requirements. For example, you can select Amazon Nova Pro for faster response times, Anthropic Claude Sonnet for complex reasoning tasks, or switch between model families to optimize for different customer interaction types.
For more information about the AWS Regions where Amazon Q in Connect is available, see the Amazon Connect features by Region documentation. To learn more about Amazon Q in Connect, please visit the website or see the help documentation. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.
Categories: general:products/amazon-q,marketing:marchitecture/messaging,general:products/amazon-connect,marketing:marchitecture/developer-tools
Source: Amazon Web Services
Latest Posts
- MC1422074: Microsoft 365 Copilot Adds Option for OpenAI-Operated Models via New Admin Setting
- Amazon SageMaker HyperPod now supports AMI-based node lifecycle configuration for Slurm clusters using continuous provisioning
- MC1423103: Copilot Notebooks Adds Support for Markdown (.md) Files as Reference Sources
- MC1423108: Microsoft Entra Improves Authenticator Passkey Restore Experience on iOS
![(Updated) Outlook for iOS: Minimum system requirements updated to iOS 18 and above [MC1131777]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-googledeepmind-18069490-96x96.webp "(Updated) Outlook for iOS: Minimum system requirements updated to iOS 18 and above [MC1131777] 6")
![Microsoft Copilot Studio – Use up to 1,000 files per agent for SharePoint and OneDrive uploads [MC1150623]](https://mwpro.co.uk/wp-content/uploads/2025/06/cliff-5826916_1920-96x96.webp "Microsoft Copilot Studio - Use up to 1,000 files per agent for SharePoint and OneDrive uploads [MC1150623] 7")