Amazon Q in Connect, a generative AI-powered assistant for customer service, now enables contact center administrators to select different Large Language Models (LLMs) directly through the Amazon Connect web UI, providing a seamless AI Agent configuration experience. This no-code approach allows administrators to choose between LLM model families when building AI Agents to optimize for different business requirements. For example, you can select Amazon Nova Pro for faster response times, Anthropic Claude Sonnet for complex reasoning tasks, or switch between model families to optimize for different customer interaction types.
For more information about the AWS Regions where Amazon Q in Connect is available, see the Amazon Connect features by Region documentation. To learn more about Amazon Q in Connect, please visit the website or see the help documentation. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.
Categories: general:products/amazon-q,marketing:marchitecture/messaging,general:products/amazon-connect,marketing:marchitecture/developer-tools
Source: Amazon Web Services
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