Amazon Connect Cases now supports filtering by date ranges in the case list view, enabling contact center managers and agents to efficiently manage their case workloads. For example, users can filter cases created in the last 30 days for monthly reporting, view cases modified in the last 24 hours to monitor recent activity, or surface cases with potential SLA breaches in the next 2 days to help prevent violations.
Amazon Connect Cases is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town) AWS regions. To learn more and get started, visit the Amazon Connect Cases webpage and documentation.
Categories: general:products/amazon-connect,marketing:marchitecture/messaging,marketing:marchitecture/business-productivity,marketing:marchitecture/contact-center
Source: Amazon Web Services
Latest Posts
- (Updated) Upcoming change: disabling Teams meeting recording expiration notification emails [MC1245635]
- (Updated) Extending AI in SharePoint using custom skills [MC1269209]
- Microsoft OneNote: Multimodal recording in Copilot Notebooks on Windows [MC1405506]
- Access your brand assets in PowerPoint [MC1405505]
