Amazon Lex now provides support for confirmation and currency slot types in 10 additional languages: Portuguese, Catalan, French, Italian, German, Spanish, Mandarin, Cantonese, Japanese, and Korean. Built-in slots help you build more natural and efficient conversations by understanding synonyms of what you user says and resolving those inputs to a standard format. The confirmation slot helps understand various expressions of user acknowledgement and converts them into ‘Yes’, ‘No’, “Don’t know’‘, or ‘Maybe’. The currency slot helps identify currency and represents the input in a structured way. For example, when a user says “nope” or “absolutely not”, the confirmation slot resolves to ‘No’ or when the user says “1 dollar’, the currency slot resolves it to ”USD 1.00“. These built-in slots help you build more natural and efficient conversational experiences.
This feature is available in all commercial AWS Regions where Amazon Lex operates. To learn more about these features, visit Amazon Lex documentation or to learn how Amazon Connect and Amazon Lex deliver cloud-based conversational AI experiences for contact centers, please visit the Amazon Connect website.
Categories: general:products/aws-govcloud-us,general:products/amazon-connect,marketing:marchitecture/contact-center
Source: Amazon Web Services
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