We are announcing the ability to enable your site’s visitors to review their previously closed conversations in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
How does this affect me?
In the Copilot Service admin center, you can now turn on the option to show previously closed conversations to your customers for persistent chat, chat SDK, and mobile messaging SDKs. The previous conversation appears before the latest conversation, an experience that customers intuitively understand from consumer messaging apps. Brands can opt in to this feature and choose how long to keep historic conversations.
What action do I need to take?
This message is for awareness, and no action is required.
If you would like more information on this feature, please visit View previously closed persistent conversations.
Source: Microsoft
Latest Posts
- AWS End User Messaging and Amazon SES now offer AI agent skills for the AWS MCP Server
- Amazon EC2 M8i and M8i-flex instances are now available in additional regions
- Amazon EC2 R8i and R8i-flex instances are now available in additional regions
- Amazon EC2 C8i and C8i-flex instances are now available in additional regions
