We are announcing the ability to enable auto-promotion of intents at the line of business or intent group level by selecting semi-autonomous or fully autonomous promotion mode in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
How does this affect me?
When enabled, the following key features are available:
- Increase automation: Reduce the need for human intervention in intent promotion.
- Improve accuracy and trust: Make sure that only high-confidence, low-risk intents are promoted automatically by using robust validation mechanisms to prevent erroneous promotions.
- Enhance administrator control and flexibility: Allow administrators to configure self-promotion settings at various levels and provide override mechanisms.
This message is for awareness, and no action is required.
If you would like more information on this feature, please visit Promote intents for self-service in semi- or fully automated manner.
Source: Microsoft
Latest Posts
- AWS Clean Rooms supports minimum aggregation thresholds in custom analysis rules
- MC1454393: Microsoft 365 Copilot Pauses Current Tuning and Moves to Microsoft Copilot Studio
- MC1454388: Copilot Analytics Adds Experimental Labs Hub with Templates and Resources in Resources Section
- MC1454390: Microsoft Teams Removes Shifts Connection PowerShell Cmdlets in Module 7.9.0
