We are announcing the ability to signal to a representative via an audible sound that their audio is connected in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
How does this affect me?
This feature reduces call connection delays and makes sure that representatives are immediately ready for customer interactions. It improves overall call quality and customer satisfaction while maintaining privacy compliance through clear audio status notifications.
What action do I need to take?
This message is for awareness, and no action is required.
If you would like more information on this feature, please visit Set up microphone connection on representative sign-in.
Source: Microsoft
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