Dynamics 365 Sales: AI Agents & Workflows

Message ID: MC1169039
We are announcing the ability to connect Dynamics 365 Sales to your agents and assistants with the new Model Context Protocol server. This feature will reach general availability on December 15, 2025.

How does this affect me?
With this feature, AI agents can retrieve, update, and act on CRM data, automate tasks like qualifying leads or sending emails, and handle business processes without custom code.

The Model Context Protocol server enables the following tools, with more to come:

List leads
Retrieve lead summary (using Copilot in Dynamics 365 Sales)
Qualify lead to opportunity
Get outreach email (using Copilot in Dynamics 365 Sales)
Send outreach email

What action do I need to take?
This message is for awareness and no action is required.

If you would like more information on this feature, please visit the Connect AI agents to sales workflows using Model Context Protocol server learn article.

Source: Microsoft