Amazon Connect now supports copy and bulk edit of agent scheduling configuration, making it easier to set up and maintain agent schedules. You can create new scheduling configurations by copying existing ones — for example, copy a weekday shift profile to create a weekend variant, or, copy scheduling configuration (time-zone, weekly working hours, days off, etc.) from an existing agent to multiple new hires. When bulk editing, you can select specific fields to update, such as update time-zone and start date for new hires without changing their weekly working hours. These updates reduce time spent by managers on configuration management, thus improving productivity and operational efficiency.
This feature is available in all AWS Regions where Amazon Connect agent scheduling is available. To learn more about Amazon Connect agent scheduling, click here.
Categories: marketing:marchitecture/business-productivity,general:products/amazon-connect
Source: Amazon Web Services
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