Amazon Connect now provides granular permissions to access conversation recordings and transcripts in the UI, giving administrators greater flexibility and security control. Contact center administrators can now separately configure access to recordings and transcripts, allowing users to listen to calls while preventing unauthorized copying of transcripts. The system also provides flexible download controls, enabling users to download redacted recordings while restricting downloads of unredacted versions. Administrators can also create sophisticated permission scenarios, providing access to redacted recordings of sensitive conversations while granting unredacted recording access for other conversations.
This feature is available in all regions where Amazon Connect is offered. To learn more, please visit our documentation and our webpage.
Categories: marketing:marchitecture/contact-center,marketing:marchitecture/applications,general:products/amazon-connect
Source: Amazon Web Services
Latest Posts
- Modern Power BI architecture choices for reporting on Azure Databricks: A performance benchmark for Power BI storage modes
- MC1466327: PowerPoint for the Web Gets Explain This Presentation Skill in Copilot
- MC1466321: PowerPoint for Mac Gets Copilot Skill to Sharpen Slide Titles into Clear Takeaways
- MC1466326: PowerPoint for Mac Gets ‘Explain This Presentation’ Copilot Skill for Summarizing Slides and Key Insights
