Amazon Connect now provides granular permissions to access conversation recordings and transcripts in the UI, giving administrators greater flexibility and security control. Contact center administrators can now separately configure access to recordings and transcripts, allowing users to listen to calls while preventing unauthorized copying of transcripts. The system also provides flexible download controls, enabling users to download redacted recordings while restricting downloads of unredacted versions. Administrators can also create sophisticated permission scenarios, providing access to redacted recordings of sensitive conversations while granting unredacted recording access for other conversations.
This feature is available in all regions where Amazon Connect is offered. To learn more, please visit our documentation and our webpage.
Categories: marketing:marchitecture/contact-center,marketing:marchitecture/applications,general:products/amazon-connect
Source: Amazon Web Services
Latest Posts
- Durable Objects, Workers – New Asia-Pacific location hints: apac-ne and apac-se
- Durable Objects – Outbound connections keep Durable Objects alive
- (Updated) Upcoming change: Microsoft 365 Apps SAEC and MEC will unify [MC1274325]
- Dynamics 365 Customer Service – Policy strictness control for governance rules [MC1397526]
![Dynamics 365 Customer Service – Configure quality evaluation with quality evaluation agent [MC1178985]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-trinitykubassek-445109-150x150.webp "Dynamics 365 Customer Service – Configure quality evaluation with quality evaluation agent [MC1178985] 6")
![(Update)Microsoft 365 and Microsoft Teams: Unified management of Teams apps in Teams, Outlook, and the Microsoft 365 app [MC796790]](https://mwpro.co.uk/wp-content/uploads/2025/06/tourists-6887737_1920-96x96.webp "(Update)Microsoft 365 and Microsoft Teams: Unified management of Teams apps in Teams, Outlook, and the Microsoft 365 app [MC796790] 7")