We are announcing the ability to export copies of sent emails for record keeping in Dynamics 365 Customer Insights – Journeys. This feature will reach general availability on December 1, 2025.
How does this affect me?
With the new email export API, you can now automatically export exact copies of every email sent to your customers, ensuring you have a reliable and verifiable record. This feature introduces the following capabilities:
- Call the export API to programmatically export exact copies of sent emails, including personalization and conditional content.
- Schedule regular exports to ensure up-to-date records.
- Select which emails for contacts or leads you want to export for greater control and relevance.
- Integrate with your existing archiving systems and retain copies for the preferred time.
This message is for awareness and no action is required.
if you would like more information on this feature, please visit Export copies of sent emails for record keeping.
Source: Microsoft
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