Amazon Connect flow modules now support custom inputs, outputs, and branches, along with version and alias management. With this launch, you can now define flexible parameters for your reusable flow modules to math your specific business logic. For example, you can create an authentication module that accepts a phone number and PIN as inputs, then returns the customer name and authentication status as outputs with branches such as “authenticated” or “not authenticated”. All parameters are customizable to meet your specific needs.
Additionally, advanced versioning and aliasing capabilities allow you to manage module updates more seamlessly. You can create immutable version snapshots and map aliases to specific versions. When you update an alias to point to a new version, all flows using that module automatically reference the updated version. These new features make flow modules more powerful and reusable, allowing you to build and maintain flows more efficiently.
To learn more about these feature, see the Amazon Connect Administrator Guide. This feature is available in all AWS regions that offers Amazon Connect. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.
Categories: marketing:marchitecture/customer-enablement,general:products/aws-govcloud-us,general:products/amazon-connect
Source: Amazon Web Services
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