Amazon Connect now supports message streaming for AI-powered chat interactions. This new capability shows Connect AI agent responses as they’re being generated, which reduces perceived wait times and improves the customer experience.
When using Amazon Connect AI agents, customers see status updates like “One moment while I review your account” during processing, and watch responses appear progressively. This experience gives customers confidence their request is actively being worked on while AI agents reason, invoke tools, and craft comprehensive solutions.
Message streaming for AI-powered interactions is now available in the following regions: US East (N. Virginia), US West (Oregon), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), Europe (London) and Africa (Cape Town). To learn more, visit the Amazon Connect documentation.
Categories: marketing:marchitecture/customer-enablement,marketing:marchitecture/business-productivity,general:products/amazon-connect
Source: Amazon Web Services
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