![Dynamics 365 Customer Service – Configure timeout rules override in SLA-based automatic actions [MC1191196]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-davefilm-2643596-1024x683.webp "Dynamics 365 Customer Service - Configure timeout rules override in SLA-based automatic actions [MC1191196] 1")
We are announcing the ability to configure timeout rules override in SLA-based automatic actions in Dynamics 365 Customer Service. This feature will reach general availability on December 31, 2025.
How does this affect me?
This feature enables customer service representatives to override timeout rules in automatic actions based on SLAs.
In scenarios where a customer service representative is on leave, needs more response time, or transfers a conversation to a different queue, the service representative can change the rules for automatic actions.
What action do I need to take?
This message is for awareness, and no action is required.
Source: Microsoft
Latest Posts
- Amazon CloudWatch pipelines now supports processing and enriching OpenTelemetry metrics
- AWS Clean Rooms now supports intermediate tables for SQL
- AWS CloudFormation and CDK accelerate development feedback loops with pre-deployment validation on all stack operations
- Amazon EC2 C9g and C9gd compute optimized instances are now available
![Dynamics 365 Project Operations – Edit per diem transaction date, exchange rate in expense management [MC1191197]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-262367-150x150.webp "Dynamics 365 Project Operations - Edit per diem transaction date, exchange rate in expense management [MC1191197] 6")
![Microsoft Dataverse – Enable makers to create Dataverse AI prompt columns [MC1191209]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-534174-150x150.webp "Microsoft Dataverse - Enable makers to create Dataverse AI prompt columns [MC1191209] 7")