We are announcing the ability to audit data for entities and entity routing configurations within both Dynamics 365 Contact Center and Dynamics 365 Customer Service. This feature will reach general availability on January 31, 2026.
How does this affect me?
With this feature, administrators can generate an audit log of changes made to routing configurations. The routing entities and configurations that can be enabled for auditing include assignment rules, prioritization rules, classification rules, route to queue rules, line of business (intent), user groups, intent groups, intents, and operating hours.
What action do I need to take?
This message is for awareness, and no action is required.
Source: Microsoft
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