![Dynamics 365 Contact Center- Set least active assignment as default in messaging queues [MC1215836]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-nietjuh-25358209-1024x683.webp "Dynamics 365 Contact Center- Set least active assignment as default in messaging queues [MC1215836] 1")
We are announcing the ability to set the least active assignment as the default in messaging queues in Dynamics 365 Contact Center. This feature will reach general availability on February 6, 2026.
How does this affect me?
This feature assigns conversations by default to the least active customer service representatives across messaging and voice channels.
What action do I need to take?
This message is for awareness, and no action is required.
Source: Microsoft
Latest Posts
- Amazon SageMaker Feature Store now supports SageMaker Python SDK V3
- Amazon Route 53 Domains adds support for 34 new Top Level Domains including .app, .dev, and .health.
- Amazon EventBridge Scheduler adds 619 new SDK API actions, including Lambda Managed Instances
- (Updated) Anthropic Claude is now available in Microsoft 365 Copilot [MC1247880]
![(Updated) Legacy SharePoint Online Content Delivery Network (CDN) domain to be retired—review configurations [MC1184996]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-goumbik-1414130-150x150.webp "(Updated) Legacy SharePoint Online Content Delivery Network (CDN) domain to be retired—review configurations [MC1184996] 6")
