Amazon Connect Cases now supports AWS CloudFormation, enabling you to model, provision, and manage case resources as infrastructure as code. With this launch, administrators can create CloudFormation templates to programmatically deploy and update their Cases configuration—such as templates, fields, and layouts—across Amazon Connect instances, reducing manual setup time and minimizing configuration errors.
Amazon Connect Cases is available in the following AWS Regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town). To learn more and get started, visit the Amazon Connect Cases webpage and documentation.
Categories: marketing:marchitecture/business-productivity,marketing:marchitecture/contact-center,general:products/amazon-connect,marketing:marchitecture/messaging
Source: Amazon Web Services
Latest Posts
- AWS Billing and Cost Management now provides billing context for your account through a new API
- MC1478975: Microsoft 365 Copilot Adds Support for Agent2Agent-Enabled Microsoft Agent 365 Agents in Declarative Agents
- MC1478969: Microsoft Edge for Android Retires Citrix Mobile VPN Integration Support
- MC1478957: Microsoft 365 Profile Card Adds Dotted-Line Managers to the Organization Panel
