Amazon Connect Cases now supports AWS CloudFormation, enabling you to model, provision, and manage case resources as infrastructure as code. With this launch, administrators can create CloudFormation templates to programmatically deploy and update their Cases configuration—such as templates, fields, and layouts—across Amazon Connect instances, reducing manual setup time and minimizing configuration errors.
Amazon Connect Cases is available in the following AWS Regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town). To learn more and get started, visit the Amazon Connect Cases webpage and documentation.
Categories: marketing:marchitecture/business-productivity,marketing:marchitecture/contact-center,general:products/amazon-connect,marketing:marchitecture/messaging
Source: Amazon Web Services
Latest Posts
- Dynamics 365 Project Operations – Calculate revenue recognition for stand-alone selling price contract lines [MC1230796]
- (Updated) Microsoft Teams: Select multiple messages to forward [MC1199767]
- (Updated) Remove toggle for Calendar in Teams [MC1129730]
- (Updated) Microsoft Teams: Digital signage in Teams Rooms on Android [MC1227077]
![(Updated) Copilot Pages: New feature—M365 Copilot Chat can now answer questions about the currently open page [MC1173931]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-anniroenkae-2156881-150x150.webp "(Updated) Copilot Pages: New feature—M365 Copilot Chat can now answer questions about the currently open page [MC1173931] 7")