Amazon Connect Cases now supports AWS CloudFormation, enabling you to model, provision, and manage case resources as infrastructure as code. With this launch, administrators can create CloudFormation templates to programmatically deploy and update their Cases configuration—such as templates, fields, and layouts—across Amazon Connect instances, reducing manual setup time and minimizing configuration errors.
Amazon Connect Cases is available in the following AWS Regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town). To learn more and get started, visit the Amazon Connect Cases webpage and documentation.
Categories: marketing:marchitecture/business-productivity,marketing:marchitecture/contact-center,general:products/amazon-connect,marketing:marchitecture/messaging
Source: Amazon Web Services
Latest Posts
- MC1506318: Copilot Studio Retires Selected AI Models and Migrates Agents to Replacement Models
- Amazon Connect Customer expands testing and simulation to validate flow action outcomes
- AWS Key Management Service now supports ML-KEM for post-quantum key encapsulation
- Amazon RDS now supports the latest Cumulative Update and GDR updates for Microsoft SQL Server
