We are announcing the ability to customize transfers and consults for queues and customer service representatives in Dynamics 365 Contact Center. This feature will reach general availability on January 26, 2026.
How does this affect me?
This feature allows administrators to manage the queues or customer service representatives who are available during a consult or transfer action. On the Consult and transfer page in the Copilot Service admin center, administrators can configure FetchXML queries for the following scenarios:
- Consult to queue
- Consult with a representative
- Transfer to a queue
- Transfer to a representative
What action do I need to take?
This message is for awareness, and no action is required.
Source: Microsoft
Latest Posts
- Amazon Braket now in scope for FedRAMP Class C
- Workers, Cloudflare CLI – Test Cron Triggers with Local Explorer
- MC1191578: Exchange Online Pauses EWS Access Block for Kiosk and Frontline Worker Licenses
- Amazon CloudWatch log centralization now available in AWS GovCloud and additional commercial Regions
