We are announcing the ability to generate short‑term forecast scenarios with a duration of up to 365 days (one year) in Dynamics 365 Customer Service. This feature will reach general availability on February 27, 2026.
How does this affect me?
This enhancement removes the previous 6-week short-term forecasting limitation, allowing supervisors to create forecasts for staffing needs up to one year in advance. This will help improve long-term planning for operational demand.
What action do I need to take?
To use this feature, you must install the Workforce Management for Customer Service package from the Power Platform admin center.
Source: Microsoft
Latest Posts
- AWS End User Messaging and Amazon SES now offer AI agent skills for the AWS MCP Server
- Amazon EC2 M8i and M8i-flex instances are now available in additional regions
- Amazon EC2 R8i and R8i-flex instances are now available in additional regions
- Amazon EC2 C8i and C8i-flex instances are now available in additional regions
