We are announcing the ability to generate short‑term forecast scenarios with a duration of up to 365 days (one year) in Dynamics 365 Customer Service. This feature will reach general availability on February 27, 2026.
How does this affect me?
This enhancement removes the previous 6-week short-term forecasting limitation, allowing supervisors to create forecasts for staffing needs up to one year in advance. This will help improve long-term planning for operational demand.
What action do I need to take?
To use this feature, you must install the Workforce Management for Customer Service package from the Power Platform admin center.
Source: Microsoft
Latest Posts
- Amazon S3 adds additional policy details to access denied error messages
- SSL/TLS – Certificate Transparency Monitoring is now Generally Available
- MC1454114: Microsoft Teams Adds Admin Option to Require Participant Consent Before Joining Meetings
- MC1454113: Microsoft Word Moves Document Summarization from Top of Doc to Copilot Surfaces
