![Dynamics 365 Customer Service – Generate short‑term forecast duration up to one year [MC1226053]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-babydov-7787750-1024x683.webp "Dynamics 365 Customer Service - Generate short‑term forecast duration up to one year [MC1226053] 1")
We are announcing the ability to generate short‑term forecast scenarios with a duration of up to 365 days (one year) in Dynamics 365 Customer Service. This feature will reach general availability on February 27, 2026.
How does this affect me?
This enhancement removes the previous 6-week short-term forecasting limitation, allowing supervisors to create forecasts for staffing needs up to one year in advance. This will help improve long-term planning for operational demand.
What action do I need to take?
To use this feature, you must install the Workforce Management for Customer Service package from the Power Platform admin center.
Source: Microsoft
Latest Posts
- Durable Objects, Workers – New `us` jurisdiction for Durable Objects
- (Updated) Upcoming change: disabling Teams meeting recording expiration notification emails [MC1245635]
- (Updated) Extending AI in SharePoint using custom skills [MC1269209]
- Microsoft OneNote: Multimodal recording in Copilot Notebooks on Windows [MC1405506]
![Microsoft Purview DLM: Retirement of SharePoint online information management and in-place records management features [MC1211579]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-steve-27594600-150x150.webp "Microsoft Purview DLM: Retirement of SharePoint online information management and in-place records management features [MC1211579] 6")
![(Updated) New Tools feature coming to the Microsoft Copilot Chat prompt box [MC1122153]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-googledeepmind-25626442-150x150.webp "(Updated) New Tools feature coming to the Microsoft Copilot Chat prompt box [MC1122153] 7")