Update: Release of this feature has been updated.
We are announcing the ability to generate long-term forecasts of up to three years in Dynamics 365 Customer Service. This feature will reach general availability on March 31, 2026.
How does this affect me?
Supervisors will be able to create forecast scenarios with durations up to 1095 days (three years), extending the previous 6-month limitation. This enhancement supports more accurate long-term workforce planning, budgeting, and strategic decision-making with daily granularity predictions. It enables improved visibility into demand for annual and multi-year planning.
What action do I need to take?
To use this feature, you must install the Workforce Management for Customer Service package from the Power Platform admin center.
Source: Microsoft
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