Amazon Connect now provides case data in the analytics data lake, making it easier for you to generate reports and insights. With case data available alongside other Amazon Connect analytics, you can use Amazon Athena and Amazon QuickSight to build custom reports and analyze trends such as case volume by type, case handling across agent shifts, or contact sentiment across cases without building and maintaining complex data pipelines.
Amazon Connect Cases is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town) AWS regions. To learn more and get started, visit the Amazon Connect Cases webpage and documentation.
Categories: marketing:marchitecture/contact-center,general:products/amazon-connect,marketing:marchitecture/business-productivity,marketing:marchitecture/messaging
Source: Amazon Web Services
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