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We are announcing the ability to cancel voice consult with an external number in Dynamics 365 Contact Center. This feature will reach general availability on April 30, 2026.
How does this affect me?
This feature enables customer service representatives to cancel consult and transfer attempts while a call is still in the connecting or ringing state. The cancel option appears directly in the UI during the connecting phase, allowing the consult or transfer attempt to be terminated immediately so the customer service representative can retry with the correct participant or continue assisting the customer without delay.
The feature is enabled out of the box and doesn’t require administrator configuration.
What action do I need to take?
This message is for awareness, and no action is required.
Source: Microsoft
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