We are announcing Admin Agent in Dynamics 365 Contact Center. This feature will reach public preview on April 24, 2026.
How does this affect me?
This feature allows administrators to set up channels, routing, queues, AI agents, voice configurations, Teams Phone extensibility, and knowledge sources through a single guided assistant. Key capabilities of the Admin Agent in Copilot Service admin center include:
- Generate configurations
- Validate setups
- Run simulations
- Surface diagnostics
- Explain the rationale behind recommendations
This message is for awareness, and no action is required.
Source: Microsoft
Latest Posts
- MWPro Weekly Change Intelligence | 20–26 July 2026
- Amazon Connect now supports audio optimization for Azure Virtual Desktop and Windows 365 Cloud PC
- Amazon EC2 Dedicated Hosts now support host resource groups without self-managed licenses
- Amazon Kinesis Data Streams now supports scaling down ingest capacity with warm throughput
