Amazon Connect now expands agentic voice speech-to-speech experiences to three additional AWS Regions: Asia Pacific (Seoul), Asia Pacific (Singapore), and Europe (Frankfurt), along with new locales including Australian English, British English, Singaporean English, Spanish, French, German, Italian, and Korean. With these updates, you can deliver natural, human-like voice AI experiences to a broader range of customers across more regions and languages.
Amazon Connect’s agentic self-service capabilities enable AI agents to understand, reason, and take action across voice and messaging channels to automate routine and complex service tasks. Connect’s agentic speech-to-speech voice AI agents understand not only what your customers say but how they say it, adapting voice responses to match tone and sentiment while maintaining natural conversational pace.
To learn more about this feature, see the Amazon Connect Administrator Guide. To learn more about Amazon Connect, AWS’s AI-native customer experience solution, visit the Amazon Connect website.
Categories: general:products/amazon-connect,marketing:marchitecture/contact-center
Source: Amazon Web Services
Latest Posts
- Announcing Region Expansion of P6-B200 instances on SageMaker Studio notebooks
- Microsoft Teams Town halls (Teams Premium): Upload custom backgrounds in Manage what attendees see [MC1307982]
- Microsoft 365 Copilot: Copilot chat pane and Summary feature in OneNote Mobile (iPhone) [MC1307979]
- ENA Express for Amazon EC2 instances now supports traffic between Availability Zones
![(Updated) Microsoft Outlook: Copilot Chat available in shared and delegate mailboxes [MC1246031]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-tomfisk-1595104-150x150.webp "(Updated) Microsoft Outlook: Copilot Chat available in shared and delegate mailboxes [MC1246031] 7")