Amazon Connect now expands agentic voice speech-to-speech experiences to three additional AWS Regions: Asia Pacific (Seoul), Asia Pacific (Singapore), and Europe (Frankfurt), along with new locales including Australian English, British English, Singaporean English, Spanish, French, German, Italian, and Korean. With these updates, you can deliver natural, human-like voice AI experiences to a broader range of customers across more regions and languages.
Amazon Connect’s agentic self-service capabilities enable AI agents to understand, reason, and take action across voice and messaging channels to automate routine and complex service tasks. Connect’s agentic speech-to-speech voice AI agents understand not only what your customers say but how they say it, adapting voice responses to match tone and sentiment while maintaining natural conversational pace.
To learn more about this feature, see the Amazon Connect Administrator Guide. To learn more about Amazon Connect, AWS’s AI-native customer experience solution, visit the Amazon Connect website.
Categories: general:products/amazon-connect,marketing:marchitecture/contact-center
Source: Amazon Web Services
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