Amazon Connect now supports attachment file sizes up to 100 MB for chat, cases, and tasks, up from the previous 20 MB limit. Administrators can enable these higher limits and configure custom file extensions for attachments across chat, email, cases, and tasks through the Amazon Connect admin website or Amazon Connect APIs.
A technology company supporting enterprise customers can now accept files like diagnostic bundles and log archives up to 100 MB through chat, reducing back-and-forth and helping agents resolve issues faster. A financial services firm can add file extensions for signed contracts or compliance documents, giving customers the ability to attach paperwork directly in chat or email.
You can use these features in the following AWS Regions: US East (N. Virginia), US West (Oregon), Asia Pacific (Mumbai), Asia Pacific (Seoul), Asia Pacific (Osaka), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Africa (Cape Town), Canada (Central), Europe (Frankfurt), and Europe (London).
To learn more, visit Amazon Connect and see Enable Attachments in the Amazon Connect Administrator Guide.
Categories: marketing:marchitecture/contact-center,general:products/amazon-connect
Source: Amazon Web Services
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