We are announcing the ability to pin contacts and queues during consult and transfer in Dynamics 365 Contact Center. This feature will reach general availability on May 30, 2026.
How does this affect me?
This feature enables admins to add pinned contacts or queues to the consult and transfer experience for customer service representatives.
What action do I need to take?
This message is for awareness, and no action is required.
Source: Microsoft
Latest Posts
- Amazon Bedrock Managed Knowledge Base introduces user-managed setup for SharePoint, OneDrive, and Confluence data sources
- Amazon Bedrock Managed Knowledge Base now supports ServiceNow as a native data source connector
- Amazon Bedrock Managed Knowledge Base now supports automatic sync scheduling for data source connectors
- Amazon ECS introduces Early Success Criteria for service deployments
