We are announcing the ability to include knowledge citations in agent-drafted resolution emails in Dynamics 365 Customer Service. This feature will reach general availability on May 31, 2026.
How does this affect me?
With this feature, when Case Management Agent drafts a case-resolution email, it will automatically include references to knowledge articles used.
What action do I need to take?
This message is for awareness, and no action is required.
Source: Microsoft
Latest Posts
- Amazon Connect Customer Outbound Campaigns now provides journey analytics
- Kimi K3.1 Pro (Highspeed) now available on Amazon Bedrock
- Amazon Redshift expands SUPER data type to store strings up to 16 million bytes
- AWS Elemental MediaConvert adds a native integration with AWS Elemental Inference Smart Subtitles
