Amazon Connect Customer now enables you to embed Cases and Customer Profiles into custom agent applications, helping agents access case details and customer context alongside the tools they already use to resolve issues. Developers can use the Amazon Connect SDK to bring native Connect experiences into custom applications, reducing the need to build and maintain these capabilities from scratch.
The Amazon Connect SDK is available in all AWS Regions where Amazon Connect Customer is available. To learn more and get started, visit the administrator guide and developer guide.
Categories: marketing:marchitecture/business-productivity,marketing:marchitecture/messaging,general:products/amazon-connect,marketing:marchitecture/contact-center
Source: Amazon Web Services
Latest Posts
- Microsoft SharePoint Online: Retirement of Restricted SharePoint Search [MC1395311]
- AWS Secrets Manager introduces safe secrets handling in the Agent Toolkit for AWS
- Microsoft Entra: New service plans for Conditional Access and ID Protection for agents [MC1395007]
- (Updated) Outlook Mobile: Follow a meeting option [MC1248393]
![Collect Diagnostics change to Get Diagnostics for Outlook Mobile and Mac [MC1308855]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-megan-forbes-347998-963436-150x150.webp "Collect Diagnostics change to Get Diagnostics for Outlook Mobile and Mac [MC1308855] 6")
