We are announcing the ability to delight your customers with the enhanced chat widget in Dynamics 365 Contact Center. This feature will reach public preview on June 15, 2026.
How does this affect me?
The updated chat widget improves customer engagement and brand consistency with:
- Faster load times through optimized scripting, ensuring quicker display of the chat button even on slower network connections.
- Modernized look and feel with expanded customization options to better align with your brand and website design.
- Quality-of-life improvements, including enhanced media support for smoother customer interactions.
What action do I need to take?
This message is for awareness, and no action is required.
If you would like more information on this feature, please visit Delight your customers with the enhanced chat widget.
Source: Microsoft
Latest Posts
- MC1450134: Microsoft Entra Recognizes Windows Hello for Business and macOS Platform SSO as Standalone MFA Factors
- MC1506982: Microsoft 365 Apps Gets October 2026 Updates for All Channels
- AWS Agent Registry now supports custom metadata for registry records
- Amazon Location Service launches an interactive API Playground featuring Places, Routes and Maps APIs
