Amazon Connect Customer now supports tag-based access controls for the agent login/logout report, enabling you to apply granular access controls to meet compliance and regulatory requirements for data access. Contact center administrators can use resource tags to control who has access to view login and logout information for specific agents in their contact center. For example, you can tag agents with Department:Customer Service to only enable the Customer Service team manager to see login/logout information for these agents.
Amazon Connect Customer agent login/logout report is available in all AWS commercial and AWS GovCloud (US-West) regions where Amazon Connect Customer is offered. To learn more about dashboards, see the . To learn more about Amazon Connect Customer, the AWS cloud-based contact center, please visit the Amazon Connect Customer website.
Categories: general:products/amazon-connect,marketing:marchitecture/business-productivity,marketing:marchitecture/contact-center,general:products/aws-govcloud-us
Source: Amazon Web Services
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