Amazon Connect Customer now provides schedule update notifications, making it easier for you to automatically notify agents when their schedules change. You can define rules to send email or text notifications (via EventBridge) to supervisors and agents when new schedules are published, when existing schedules are updated, as well as when an agent’s leave request has a change in status. For example, you can automatically email all agents when their schedules for next month become available. These automated notifications eliminate manual effort for schedulers to notify workforce when schedules are updated and for agents to continuously monitor their leave request status, improving both scheduler and agent productivity.
This feature is available in all AWS Regions where Amazon Connect Customer agent scheduling is available. To learn more about Amazon Connect Customer agent scheduling, click here.
Categories: marketing:marchitecture/business-productivity,general:products/aws-govcloud-us,general:products/amazon-connect,marketing:marchitecture/contact-center
Source: Amazon Web Services
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