Microsoft Fabric: Create support tickets from within Fabric [MC1396360]

Message ID: MC1396360

[What and Why]

Eligible Microsoft Fabric and Power BI users can now create support tickets directly within Microsoft Fabric from the Help pane. This update brings ticket creation into the product experience, allowing Microsoft to automatically capture relevant context (such as tenant and artifact metadata) to improve troubleshooting efficiency and reduce time to resolution. This change also aligns support workflows more closely with where users encounter issues.

[Rollout Schedule]

General Availability (Worldwide): Rollout begins in late June 2026 and is expected to complete in late June 2026.

[Impact on Your Organization]

Who is affected

• Microsoft Fabric users, based on tenant admin configuration
• Fabric admins managing tenant settings

Platforms/Services

• Microsoft Fabric (web)
• Power BI (web)
• Power Platform Admin Center (PPAC)

What will happen

• Users can create support tickets directly from the Help pane from anywhere in Fabric. (They don’t need to navigate to the admin portal.)
• Users attempting to create support tickets for Power BI or Fabric from the Power Platform admin center (PPAC) will be redirected to the Fabric experience.
• When a ticket is created, Fabric includes contextual metadata (such as tenant and artifact identifiers) in the support request to assist troubleshooting.
• This experience provides more contextual information and centralizes support workflows within Fabric, improving troubleshooting and shifting where users initiate support requests.
• This experience is enabled by default; admins can control which users are able to create support tickets using existing tenant settings.

[Action Required / Recommendations]

Action may be required depending on your current configuration.

• Review tenant settings to ensure:
  • Users are routed to the appropriate support experience (Microsoft support or internal help desk), and
  • The correct users are permitted to create support tickets.
• If users are redirected to an internal help desk instead of creating tickets, verify the setting is configured correctly.
• Communicate this change to your helpdesk and support teams, especially if they currently rely on PPAC for ticket creation.
• Remind users to select the appropriate support plan and severity when submitting requests.
• Update internal documentation or support procedures, if applicable.

Learn more: Publish “Get Help” information – Help and support tenant settings | Microsoft Fabric | Microsoft Learn

[Compliance considerations]

Question	Answer
Does the change include an admin control?	Yes. Admins can control availability via the Publish “Get Help” information tenant setting.
Does the change allow a user to enable/disable the feature themselves?	Yes. User access depends on tenant configuration; users can create tickets if enabled by admin settings.

Source: Microsoft

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