We are announcing the ability to deploy multiple Sales Qualification Agents in a single environment in Dynamics 365 Sales. This feature will reach general availability on July 30, 2026.
How does this affect me?
Users will be able to configure multiple qualification agents within a single environment, each aligned to specific product lines, regions, or sales teams. Leads will be automatically routed to the appropriate agent based on defined criteria, ensuring only one agent engages a lead at a time. If a lead’s context changes, it will be handed off to another agent with full history preserved. Users will also have visibility into agent activity and lead progression through a centralized dashboard.
What action do I need to take?
This message is for awareness, and no action is required.
Source: Microsoft
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