Amazon Connect Customer now lets you protect sensitive information in agent screen recordings by defining rules to redact specific applications or URLs. Agent screen recording helps supervisors identify coaching opportunities, such as non-compliance with business processes by allowing them to record agents’ on-screen actions during voice calls, chats, and tasks.
With this feature, you can create rules specifying which URLs or applications should be redacted from recorded content. When any rule condition is met, the system automatically redacts the matching content in the post-contact screen recording.
Rule-based redaction is available in all AWS Regions where Amazon Connect is currently offered and is supported on Windows operating systems. To learn more about, please visit the documentation and webpage. For information about pricing, visit the Amazon Connect pricing page.
Categories: marketing:marchitecture/applications,general:products/amazon-connect
Source: Amazon Web Services
Latest Posts
- R2 – R2 Data Catalog now supports read-only API tokens
- MC1425968: Dynamics 365 Project Operations Adds Configurable Maximum Daily Time Entry Duration
- MC1425995: Dynamics 365 Project Operations Adds Time Zone Independent Time Entry Grid
- MC1422074: Microsoft 365 Copilot Adds Option for OpenAI-Operated Models via New Admin Setting
