Amazon Connect Customer now automatically refreshes schedule metrics on the scheduling page, giving managers immediate visibility into the impact of schedule updates. For example, when a new team meeting is added for 10 agents from 10 AM – 11 AM, metrics such as net available headcount and projected service level are automatically updated. This gives workforce managers up-to-date visibility into how schedule changes affect staffing coverage, so they can make faster, more informed decisions throughout the day.
This feature is available in all AWS Regions where Amazon Connect Customer agent scheduling is available. To learn more about Amazon Connect Customer agent scheduling, click here .
Categories: marketing:marchitecture/business-productivity,general:products/amazon-connect
Source: Amazon Web Services
