MWPRO IMPACT SCORE
OPERATIONAL IMPACT
17
0
25
50
75
100
LOW IMPACT • MONITOR ONLY
Recommended Action:
No immediate action needed. Keep this on your radar.
No immediate action needed. Keep this on your radar.
What is MWPro Impact Score?
Watch our 60‑second explainer
Primary Audience
Tenant AdminsIT ManagersService Owners
Why this score?
AI Confidence
HIGH
Enough detail is available to trust this assessment.
Assessment Reasoning
This is an informational update introducing an optional configuration feature in Dynamics 365 Contact Center. No mandatory action is required, and there is no immediate operational impact beyond awareness. Admin effort is minimal as it only involves understanding the new sampling option; user impact is low as it does not alter core workflows.
20
Admin Impact
15
User Impact
15
Urgency
15
Effort
WHAT YOU NEED TO KNOW
AT A GLANCE
Dynamics 365 Contact Center will let you set a sampling percentage to control how many conversations are evaluated for quality and coaching.
END USERS
Users can set a sampling percentage when creating an evaluation plan.
IT ADMINS
No immediate admin action required.
ROLLOUT TIMELINE
Upcoming:
30 September 2026
30 September 2026
📢 Official Microsoft Message Center Announcement
Dynamics 365 Contact Center – Control how many conversations are evaluated with a sampling percentage
Message ID: MC1464797
We are announcing the ability to control how many conversations are evaluated with a sampling percentage in Dynamics 365 Contact Center. This feature will reach general availability on September 30, 2026.
How does this affect me?
Users will be able to set a sampling percentage when creating an evaluation plan. The percentage will determine how many matching conversations are evaluated for quality and coaching.
What action do I need to take?
This message is for awareness, and no action is required.
Source: Microsoft Message Center • Analysed by MWPro
